Pinolo Privacy Policy

The original language of this Privacy Policy is English. Pinolo makes this translation available for convenience only. In case of conflicts between the original English version and any translation, the English version shall prevail;

1. General

1.1 Pinolo FZ-LLC takes the privacy of your data very seriously. Our privacy policy is designed to inform you about owur practices regarding the collection, use, and disclosure of data that you provide through the website www.pinoloapp.com and other applications such as Pinolo mobile app ("Site").

1.2 If you use this Site or any services we provide, it means you agree that data about you may be collected, used, and disclosed in accordance with this privacy policy, and you consent to its binding nature.

2. How We Collect Data

2.1 These are the information or personal data (information that identifies you) that we may collect and process:

2.1.1 Certain data necessary for registering on the website or accessing other services we provide, including your name, address, date of birth, and certain information about your vehicle, etc.;

2.1.2 Your email and password;

2.1.3 Mobile phone number;

2.1.4 Correspondence records between you and us;

2.1.5 Records of all parkings you have made or advertisements you have posted on the website or through it;

2.1.6 Your responses to any questionnaires and surveys we may use for research purposes;

2.1.7 Data on accounting or financial transactions including those conducted through the Site or similar. This may include data about your credit or debit card or bank account, parking data (as described in our terms), for which you bid or abandoned through the site;

2.1.8 Data about your visits to the site and the resources you access;

2.1.9 Information you need to provide when reporting a problem with the site.

2.2 We collect this information only when you decide to provide it to us. You are not obliged to provide us with any personal data, but then you may not be able to use the benefits of all the services we offer.

2.3 Information is also collected when you do not actively provide it, using various technologies and methods such as IP addresses and cookies. In this way, personal data is neither collected nor stored or retained.

2.4 An IP address is a number assigned by your internet service provider to your computer so that you can access the internet. It is generally considered not to be personal data, as through the IP address, only your internet service provider or a large company or organization providing your internet access (such as an employer, if you are at work) can be identified.

2.5 We use your IP address to diagnose problems with our server, report non-personal information, determine the fastest route for your computer to access our site, and to maintain and improve the site.

3. Use of Data

3.1 We use this information about you in the following ways:

3.1.1 to ensure that the content of the site is displayed in the most effective way for you and your computer and to customize the site to your needs;

3.1.2 as assistance for the general improvement of the Site;

3.1.3 to fulfill and manage all obligations arising from any agreement concluded between you and us;

3.1.4 to enable you to participate in interactive features of the site and other services;

3.1.5 to contact you and inform you about changes to the site or services we offer (unless you have indicated that you do not wish to receive such notifications);

3.1.6 for billing purposes;

3.1.7 to analyze how users use the site and for internal marketing and research purposes.

3.1.8 to ensure compliance with the Terms and applicable law.

3.2 We will not resell your data to third parties or use it for third-party marketing.

3.3 Pinolo may moderate messages exchanged on the Site. Pinolo will not sell, transfer, share, or disclose your communications to any third party without your consent unless such disclosure is required by applicable law.

4. Data Exchange

4.1 If we charge you any amount for any service on the site, including sponsorship money, payments by credit or debit card will be made through our payment processor.

4.2 In order to process payments, you will need to provide some necessary information to our payment processor. We will inform you when we collect this data.

4.3 We will not disclose any data you provide through the site to third parties except in the following cases:

4.3.1 as part of our auction or auction posting process and for the purpose of providing our services, data may be provided to the Bidder (if you are an Auctioneer) or Auctioneer (if you are a Bidder);

4.3.2 if we are required to disclose or share your personal data in order to fulfill our legal obligation (for example, if we receive a court order or for the purpose of preventing fraud or other criminal activity);

4.3.3 to fulfill any terms of use applicable to any of the sites, or to fulfill any other terms or agreements applicable to our services;

4.3.4 we may exchange data with our international partners if you conduct an Auction or Bid through the site with a user of our partner website or if you have used the site to communicate with a third party;

4.3.5 we may transfer your personal data to third parties as part of the sale of a portion or all of a company and its assets to any third party or as part of any restructuring or reorganization, but we will take all steps to ensure that your privacy rights continue to be protected;

4.3.6 to protect the rights, property, or safety of the company Pinolo FZ-LLC, site users, or any third party. This includes sharing data with other companies and organizations for fraud protection and credit risk reduction.

4.4 In addition to the above, we will not disclose any personal data unless you give us permission to do so.

5. Location Data

We collect location data from your mobile device to facilitate the core functionality of our app. The location data is essential for connecting users who are vacating parking spots with those looking to find them.

Types of Location Data We Collect:

• Precise Location: This is the real-time geographic location of your device, used to determine the proximity to available parking spots as well as providing efficiency regarding Auctioning spots;
• Background Location (optional): If enabled by you, we may collect location data while the app is running in the background to improve the user experience, such as showing your location to Auctioneer while navigating towards Auctioneer;

5.1. How We Use Your Location Data

To display nearby parking spots to you and connect you with users who are vacating a spot.

To enhance the accuracy of our services, providing you with the most relevant parking information.

5.2. Data Sharing and Disclosure

Your location data is not shared with any third parties except as necessary to provide the core services of the app. We may share your location data with:

Other users of the app: When you are vacating a parking spot, your location will be shared with other users to facilitate the parking spot bidding process.

We do not sell or rent your location data to third parties for marketing or advertising purposes.

5.3. User Control

You have control over your location data and can manage it as follows:

Opt-in/Opt-out: You can choose whether or not to share your location data with us by adjusting the location settings on your mobile device.

Background Location: You may disable background location collection at any time through your device settings.

6. How Long Do We Keep Personal Information?

6.1 We apply a general rule of keeping personal information only for as long as is required to perform the purpose for which it was collected. However, in some circumstances, we will retain your personal information for longer periods of time. We will retain personal information for the following purposes:

• as long as it is necessary and relevant for our operations, e.g. so that we have an accurate record of your dealings with us in the event of any complaints or challenges;
• in relation to personal information from closed accounts to comply with applicable laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Site terms and take other actions as permitted by law;
• to comply with statutory or other obligations to which Pinolo is subject to;
• if and to the extent necessary, we need it to preserve evidence within the statutes of limitation.

7. Security

7.1 We implement technical and organizational measures in order to maintain the security of the Site, our services and personal information and in preventing unauthorized access, loss, misuse, alteration, destruction or damage to it through industry standard technologies and internal procedures. Among other things, we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification (with respect to payment by credit cards), as required. In addition, we contractually ensure that any third party processing your personal information equally provides for confidentiality and integrity of your data in a secure way. However, the transmission of data via the internet is not completely secure, and although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to the Site. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorized access.

7.2 Users who have registered to the Site agree to keep their password in strict confidence and not disclose such password to any third party.

8. Cookies

8.1 A "cookie" is a text file created by a website and placed on your computer containing information about your internet activities. The information in the cookie does not contain personally identifiable information that you provide to our site.

8.2 On the site, we use cookies to track user movement through the site, allowing us to improve our services based on usage data. We also use cookies when you log in to any of our online services to keep you logged in. The cookie helps you make the most of the site, and it helps us provide you with a customized service.

8.3 As soon as you close the browser, our access to the cookie also stops. Additionally, you have the option to accept or decline the use of cookies. Most internet browsers automatically accept cookies, but if you prefer, you can instruct it to block them by changing your settings. To change settings in your browser, go to advanced settings.

8.4 To use cookies, we need your consent. [A clear notice about cookies is displayed on the homepage of the website.] If you continue to use the site after seeing this notice, we conclude that you agree to use the cookies described above.

8.5 If you decide not to accept cookies, it will not affect your access to most of the information on the site. However, you will not be able to fully use all of our online services.

9. Access to and Modification of Personal Data

9.1 We will take all reasonable steps in accordance with our legal obligations to update or correct personal identification data that we hold and that you provide through this site.

9.2 The law gives you the right to access information that exists about you. You can exercise this right of access in accordance with the law. If you want to see the details of any such data, please send us an inquiry through our website contact page, or in writing to Pinolo FZ-LLC Coworking, FDCW1897, Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates. If you no longer wish to receive our newsletter, click on the unsubscribe link at the bottom of each email message and/or change settings directly on the "notifications" page on your dashboard.

9.3 We take all appropriate steps to protect your personal identification data while transmitting it from your computer to our site, as well as to protect it from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. To protect your data, we use leading data encryption technologies and software, and apply strict security standards to prevent any unauthorized access to this data.

9.4 If you use a password, username, or other special access codes on this site, you are responsible for taking reasonable steps to protect them.

10. Deactivate and Disable Account

• Pinolo reserves the right to put any account on hold or permanently disable accounts due to breach of the Terms, including low quality services, or due to any illegal or inappropriate use of the Site or services.
• Violation of Pinolo’s Terms may get your account permanently disabled.
• Users with disabled accounts will not be able to sell or buy on Pinolo and related content may be removed.
• Users may also delete their account with Pinolo at any time from their account settings. Users will not be able to delete their account if there are payment obligations as described in Terms.

11. Children

11.1 This Site is offered and available to users who are at least 18 years of age or older and of legal age to form a binding contract. Minors under 18 and at least 13 years of age, are only permitted to use the Site through an account owned by a parent or legal guardian with their appropriate permission. Minors under 13 are not permitted to use the Site or the Pinolo services. We do not knowingly collect personal information from children under 13. Parents and guardians should at all times supervise their children's activities. If we learn we have collected or received personal information from a child under 13, we will delete that personal information. If you believe we might have any information from or about a child under 13, please contact us at our contact page or in writing to Pinolo FZ-LLC, Coworking, FDCW1897, Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.

12. External Links

12.1 Please note that the Site contains links to third party sites and if you navigate to a third party site from the Site, any data you provide to that site and any use of that data by the third party are not under the control of Pinolo and are not subject to this Policy. You should consult the privacy policies of each site you visit. This Policy applies solely to personal information collected by our Site. If you upload content, including personal information, to a social network and then tag the Site, your submission will be subject to that social network's terms of use and privacy policy, even where you post on an official Pinolo page on the social network. We do not have control over these terms of use and privacy policies and have not reviewed their adequacy. You should therefore review these before submitting any personal information.

13. Other Websites

13.1 This site contains links and references to other websites. Remember that this privacy and personal data policy does not apply to those sites.

13.2 We cannot be held responsible for the privacy policies and practices of sites we do not manage, even if you access them through this site. We recommend that you carefully read the privacy policy of each site you visit and contact the owner or operator if you have any doubts or questions.

13.3 Additionally, if you come to this site through a third-party site, we cannot be held responsible for the privacy policy and practice of the owner and operator of third-party sites, and we recommend that you carefully read the privacy policy of the third-party site and contact the owner or operator if you have any doubts or questions.

14. Transfer of Your Data Outside Europe

14.1 As part of the services offered through the site, the data you provide to us may be transferred and stored in countries outside the European Community ("EC"). For example, if any of our servers are located outside the EC from time to time or if any of our service providers are located in a country outside the EC. In addition, data may be exchanged with other equivalent national bodies located in countries around the world. These countries may not have similar laws on personal data protection as in France. If we transfer your data outside the EC in this way, we will take all steps to ensure that your privacy rights continue to be protected as stated in this privacy policy.

14.2 If you use the site while outside the EC, your data may be transferred outside the EC to provide you with those services.

14.3 By providing us with your personal data, you agree that it may be transferred, stored, or processed outside the EC in the manner described above.

15. Notice of Changes to Our Privacy Policy

15.1 We will post all information about any changes to our privacy policy on the site to ensure that you are always up to date with the information we collect, how we use it, and under what circumstances we, if applicable, exchange it with other parties.

16. Delete account and data

16.1 By deleting your account in the Pinolo mobile app, all your data will be deleted and cannot be recovered. If you wish to delete your account and data, click here. You will not be able to request to delete your account if you have an ongoing dispute in the Resolution Center or unsettled obligations towards Pinolo.

17. Contact Us

17.1 If you ever wish to contact us and share your opinion on our privacy policy, or ask questions about your personal data, you can do so through our contact page.